As reported in Público (which doesn’t seem to like Ryanair much), a resident of Granollers outside Barcelona, had his wallet stolen whilst in Barcelona’s El Prat airport in April 2011.
In his wallet was his DNI, or national identity card, which he was relying on to identify himself for his upcoming flight from Barcelona to Valladolid.
Having arrived two and a half hours before the flight was due to take off, he was able to go to the airport police and fill out a police report regarding the crime.
He approached the departure desk on the air side with his driver’s license, the copy of the police report, and a photocopy of his DNI and explained the situation to the staff at the Ryanair desk, but they chose not to let him fly.
Ryanair offered to allow him to fly the following day, if he could get a replacement identity card or present a passport, but it would cost him an additional €100 to purchase the new ticket.
The individual, Antonio Ramos, refused, returned home, took his car and drove to his destination, some 720kms. That gave him about seven hours to think about it, evidently.
Ramos is now taking Ryanair to court in Granollers. Separately, the “Agencia Estatal de Seguridad Aérea” (State Air Security Agency) intends to fine Ryanair €250 plus the cost of the ticket for “unjustifiably denying boarding”.
Did the thief realise the shitstorm he created by taking this guys wallet?